Privacy policy

Last updated: October 9, 2026

Grand Lake Mattress and More ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website, shop with us, or sign up for our emails or text messages, and how we use and share it.

1. Information we collect

Information you give us: your name, email address, phone number, billing and delivery address, order details, and anything you send us through a contact form, email, phone call or text.
Payment information: payments are processed by our third-party payment processors. We do not store your full card number.
Information collected automatically: when you use our website we and our service providers collect device and browser information, IP address, pages viewed, and similar usage data through cookies and related technologies.
Marketing preferences: whether you have signed up for, or opted out of, our emails or text messages, and records of your consent.

2. How we use your information

To process and fulfill orders, arrange delivery or pickup, and provide customer service.
To help with manufacturer warranty claims.
To send transactional messages about your order, such as confirmations and delivery scheduling.
To send marketing emails and text messages if you have signed up for them.
To operate, secure and improve our website, and to understand how it is used.
To prevent fraud and to comply with our legal obligations.

3. How we share your information

We do not sell your personal information. We share it only as needed to run our business:

Service providers that work on our behalf, including Shopify (which hosts our online store), payment processors, email and text messaging providers, and analytics providers. They may use your information only to provide services to us.
Manufacturers, when needed to process a warranty claim or a special order.
Legal and safety reasons, when we are required to by law or need to protect our rights, our customers or others.
Business transfers, if our business is sold or merged, in which case your information may transfer to the new owner.

Text messaging data: we do not share or sell mobile phone numbers, text messaging opt-in data or consent with any third parties or affiliates for their own marketing or promotional purposes. This information is shared only with the service providers that help us send our own messages.

4. Email marketing

If you sign up for our email list, for example at checkout, in the website footer or in our store, we will send you emails about promotions, new products and store news.
You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us at sales@grandlakemattress.com. We will process your request promptly.
If you unsubscribe from marketing emails, we may still send you transactional emails about your orders.
Our emails may use standard tools that tell us whether an email was opened or a link was clicked, which helps us improve what we send.

5. Text message (SMS) marketing

If you choose to receive text messages from Grand Lake Mattress and More, the following applies:

Consent. By providing your mobile number and opting in, for example by checking a box at checkout, submitting a sign-up form or texting a keyword to us, you agree to receive recurring automated marketing text messages from Grand Lake Mattress and More at the number you provided. These may include promotions, sale announcements and cart reminders. Consent is not a condition of any purchase.
Message frequency. Message frequency varies.
Cost. Message and data rates may apply, depending on your mobile plan.
Opt out. Reply STOP to any message to stop receiving marketing texts. You will receive one final message confirming that you have been unsubscribed.
Help. Reply HELP to any message for help, or contact us at 786-326-3380 or sales@grandlakemattress.com.
Transactional texts. Separately from marketing, we may text or call you about an order you placed, such as to schedule delivery.
Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your device.
Your number. You confirm that you are the account holder or regular user of the mobile number you provide. Please let us know if you change or give up your number.
Privacy. As stated above, we do not share or sell your mobile number or text messaging consent to third parties for their marketing purposes.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, measure website traffic and support our advertising. You can control cookies through your browser settings. If you block certain cookies, parts of the website, such as the cart and checkout, may not work properly.

7. Your choices and rights

You can opt out of marketing emails and texts at any time using the methods described above.
You can ask us to access, correct or delete the personal information we hold about you by contacting us. We may need to verify your identity, and we may keep certain information where the law allows or requires it, such as order records.
Depending on where you live, you may have additional rights under your state's privacy laws. We will honor valid requests as required by the law that applies to you, and we will not treat you differently for making a request.

8. How long we keep information

We keep personal information for as long as needed to fulfill orders, support warranty claims, meet legal, tax and accounting requirements, and resolve disputes. Marketing information is kept until you opt out, along with a record of your opt-out so that we can honor it.

9. Security

We use reasonable measures to protect your information, and our online store is hosted on Shopify's secure platform. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children's privacy

Our website is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

11. Third-party websites

Our website may link to other websites, such as manufacturer sites or maps. Their privacy practices are their own, and we encourage you to read their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version takes effect when it is posted on this page, and the "Last updated" date will change.

13. Contact us

Grand Lake Mattress and More
2068 S Main St, Grove, OK 74344
Phone: 786-326-3380
Email: sales@grandlakemattress.com