Refund policy

Last updated: October 9, 2026

All sales are final

Please note that items purchased are subject to the manufacturer's warranty and are not able to be returned. However, we will be happy to help assist you with the warranty process and will strive to make things right.

Because comfort is personal, we encourage you to visit our Grove showroom and try a mattress before you buy. Our team is glad to help you find the right fit.

Manufacturer warranty

  • Every mattress and adjustable base we sell is covered by its manufacturer's warranty. Coverage, length and conditions are set by the manufacturer and vary by product.
  • If you think your product has a defect, contact us first. We will help you start the claim and work with the manufacturer on your behalf.
  • Keep your receipt and leave the law tag attached to your mattress. Manufacturers usually require both for a warranty claim.
  • Warranties generally require proper support, such as a suitable foundation or frame, and do not cover comfort preference, normal body impressions, stains or misuse. We recommend using a mattress protector.

Damaged or incorrect items

Please inspect your order when it is delivered or when you pick it up. If something arrives damaged, or is not what you ordered, contact us as soon as possible at 786-326-3380 or sales@grandlakemattress.com, with your order number and photos if you can. We will arrange a repair, a replacement or another fix.

Order changes and cancellations

If you need to change or cancel an order, contact us right away. We will do our best to help if your order has not yet been delivered, picked up or specially ordered from the manufacturer. Once an item has been delivered or picked up, the sale is final.

Refunds

  • If we cancel an order, for example because an item is unavailable or was listed with an error, we will refund what you paid for it.
  • If you paid for a delivery service, such as setup in place or old mattress removal, and we do not perform it, we will refund that fee.
  • Approved refunds are issued to your original payment method. Your bank or card company may take several business days to post the refund to your account.

Free gifts and promotional items

Free or discounted items received as part of a promotion have no cash value and cannot be exchanged for cash or credit.

Questions

Grand Lake Mattress and More
2068 S Main St, Grove, OK 74344
Phone: 786-326-3380
Email: sales@grandlakemattress.com